Nov 12 18:18 the usual bank transfer from my bank’s mobile app. The transfer is saved so I don’t need to change anything, only the amount I want to top-up. This time the Monzo’s notification doesn’t show up. I thought this time it requires more time, let’s wait. The day after I needed to pay but my balance was unchanged. I thought the bank transfer went wrong so I did top-up with the same method. My balance changed after few seconds. I checked my bank transactions after a couple of days and both operations were processed. I texted already the customer service via app. Has this already happened? Or I am the lucky one?
Sounds like this is one for the sending bank to deal with first (if I’ve understood you correctly). Get them to confirm it was sent. Was it faster payment or Monzo.me?
It was a regular bank transfer to my Monzo sort code and account number. I’d also open an investigation with the bank but the transfer is clearly shown in my transaction history. I texted the support on Sat so I probably need to wait for them to get the chance to see my chat session.
If it’s not shown up with us then it hasn’t reached us, as we credit these immediatly. It’s worth grabbing the Transaction Reference Number (TRN) from the sending bank as we can use it to trace the payment (assuming it’s been submitted to FPS)
FYI I just sent, via chat to Carolina, a 37 digit long reference code starting with RP Barclays gave me as transaction reference. I told the help desk I was expecting a 18 digit long code but this’s the only id I could get for now.
There seem to be a glitch in Monzo’s 28 Nov update. Today I topped up and pay for my phone bill but the notification was massively delayed. The balance did change but it took so long than the usual “instant notification”.
When my app was updated it also loaded transactions from last year and took a while to load to today’s transaction.
