Customer support has a very busy week last week! We experienced the highest number of enquiries in 1 week in the history of Mondo!
The big focus for me this week is to make sure that we are maintaining quality customer support as we grow. We have a new member joining the team this week to help with this increased volume which is very exciting! There are live job posts for both in-office and out of hours customer support so I will be looking through these applications to find our next star Customer Support team member!
I have our weekly Product and Customer Support catch up today to go through all the bugs and feature requests last week
One of the great things about Mondo is that the whole team help out with customer support! So one day you may be speaking to me and the next day @Tom our CEO may jump on for an hour or two. I have a couple sessions planned this week to train newer members of staff on customer support so they can help out when things get busy and on the weekends.
I nominate @natasha for the next update!