Please please please can you push Apple Pay to somewhere close to the top of the list?
If Wirecard now have it why can Mondo not have it if you guys use Wirecard?
Please please please can you push Apple Pay to somewhere close to the top of the list?
If Wirecard now have it why can Mondo not have it if you guys use Wirecard?
To answer your second question
That threadās the best place to find progress updates.
Itās here in the roadmap.
Not in the immediate future ā anecdotal experience leads me to believe that 3 is the magic number for an app team (and weāll likely aim for same on Android).
Longer term, who knows? Having more super smart people to learn from is always great ![]()
Thanking you, @anon27882764!
And hello again! Things are moving so fast here that it felt like I did my last update only a week or two ago⦠not back at the start of July! ![]()
Over the last 6 weeks or so a lot of the Operations Teamās time has been spent trying to make sure things work really well. For me, that has meant working closely with @anon78715395 to hand over the day to day card operations (it was like he was born to do it!
), working with @anon88578333 on our internal tools to make sure we can deal with everything quickly and efficiently
, and working with @anon77843727 to understand and track the right numbers at the right time
.
In addition to that I have been working with one of our wonderful designers @Sam on card designs for our imminent name change
. So exciting! When we want a new card design, the process involves getting a design over to our sponsor bank for approval, getting proofs from our card manufacturers who then send the proofs over to MasterCard for approval, and finally placing an order with the manufacturers. The process, from agreeing a design to having new cards in our hands, can take anywhere from 6 to 8 weeks so it has certainly been a little tricky juggling stock levels with lots of new name ideas and all of the third parties involved! Needless to say⦠we are almost there! Watch this spaceā¦
:mondo:
Thatās it from me. Next up, @anon50734285!
Thank you @anon53584250 and apologies for the brief hiatus - luckily @anon50039658 is always there to keep my on the straight and narrow (and remind me when Iāve forgotten to do something).
I kicked off the day with our weekly catch up with Wirecard Card Solution, our fantastic and ever-patient card issuers. With an exciting announcement next week (NEW NAME
) we need to make sure weāre fully aligned with the changes which are happening and when theyāll come into affect.
Weāre also busy recruiting in the Ops team at the moment and Maria, our incredible Head of People, is currently on a well-deserved holiday so a lot of my time currently is taken up reviewing applications and scheduling interviews
Iāve been looking at our out of hours support role in particular today and am really excited by some of the people whoāve been in contact so Iām a pretty happy bunny today 

Every day the Ops team have a 10 minute catch up to discuss any major issues and changes weāve seen in queries coming in. This is particularly important because Dillon and James, who Iām sure many of you have spoken to in our in-app chat, work remotely most of the time so we need to make sure they have as much context as those of us in the office. Itās due to start at 17:00 so I better dash 
Before I go though, Iāll nominate someone outside Ops for the next one so you donāt get four in a row (although our new recruit Ella definitely ought to say
soon!). How about the one and only @anon91821566 a.k.a. the youngest bank CEO in the UK 
Thanks @anon50734285! 
This morning started out recording a podcast with a new website called http://cyberintersection.com . We had a great chat about the Mondo product design process and our vision for the future of the company. Iāve got a blog post ready to publish with more detail.
Next up was a meeting about the upcoming name change. We need to make sure everythingās lined up, including trademarks, domain names, web and app. With a large number of things in motion, weāre hoping they all come together next Thursday at the grand unveiling!
Iām about to step into a product meeting with @anon33764741 and others from the marketing and engineering teams, working on our product roadmap for the next few months. Weāre nailing down exactly whatās needed to launch as a bank early next year.
This afternoon, Iāll be working on fundraising the Ā£15-Ā£20m weāll need to open our doors next year as a bank. Iām polishing our investment deck and following-up on emails with investors around the world. Iām hoping weāll be able to include a crowdfunding element in that fundraise, so keep your eyes peeled for announcements in a couple of monthsā time.
Next up is Ella, our newest customer support hire! Weāll get her an account created on the forum first.
When next crowdfunding
Thanks @anon91821566!
Hi everyone! I just joined the Mondo team three days ago and have been loving it 
Wednesday @anon94554600 and @daniel set up my new laptop
and explained me all about our doughnut system (which clearly has not registered yet) and other security measures in place. Then @anon27882764 got me started on customer support, along with @anon8446351 who both have been bearing my thousands of questions per second ever since.
Thursday and today have been focussed around learning more on how to successfully answer to our Mondonauts and slowly become a customer service hero
(still a very long way to go!).
Before going, I will add that the team has done a great job at making me feel cosy here at Mondo, so thank you all for your welcome
ļø
Iāll pass the torch to @anon8446351 who doughnuted me while getting my lunch 
Thanks @anon12272681! Thank you also for the doughnuts 
They were delicious 
For those not aware doughnutting someone is a great, fun way to ensure that we practise securing our work stations when we are grabbing a coffee or popping off to a meeting etc
Have to say @anon12272681 you have had a great start with us and are smashing through things so quickly 

Last week for me was focused mainly on drilling through customer queries and better understanding how our internal tools built and enhanced by our uber clever and responsive engineers work, contributing to ways in which we can continue enhancing our tools to serve our users better and faster.
That and dipping in and out training @anon12272681 and in turn training myself 
Sometimes itās hard to tell in banks where the motive really lies but in my 7th week now at Mondo (yeh I know time has just whizzed by
) itās become more and more obvious that every individual here is driven to simply create a bank for people that just works. It really is an incredible team here. 
Also I know every one knows now but just my own little celebration! WE ARE A BANK NOW 



Woop woop! Here we goā¦
Thatās it from me todayā¦Iām going to nominate @jgarnham nextā¦take it away.
Quick explanation of doughnutting: http://www.urbandictionary.com/define.php?term=doughnutting&defid=7959599
I think I will be introducing this at my office. People very commonly forget to lock their computers 
Iām really interested in the Overnight Support role, I submitted my application online and have my fingers crossed! fingers crossed emoji (There should be one!?)
Also, congratulations on the new name, Monzo is a great choice. 

Thanks @anon8446351 and apologies for the delay all!
Today Iām working with @anon8997347 to track down that pesky bug which is causing lots of logouts when opening the app and after updates
Later this week Iāll also be working on refinements for budgeting as well as a secret iOS 10 related feature, youāll have to wait and see what it is 
Next up, Iām going to nominate Tom Dolanā¦
should we change our name to Monzonauts now?
I think I may know what this is ![]()
I think I may know what this is too.
MacRumors has written an article about 3rd Party Siri support, and they even use Monzo by name as an example app 
thanks @jgarnham! ![]()
Hi all!!! This is my first post here!
Today Iāve been working on documentation for our Faster Payments project
(Faster Payments allows you to transfer money from one bank account to another almost instantly), filling out BACS forms
(this is how direct debits are paid) and running our financial projections for the next 5 years. Busy day! :mondo:
Iāll pass you over to Gemma Rogersā¦.
No Gemma today, youāre all stuck with meā¦
The past few days Iāve been working on a bunch of different things but all loosely under the umbrella
ļø of optimising processes for our operations team. Weāve dubbed it, the āops-team-isationsā sprint
. This includes improving our internal tools so that our customer support team can serve you Monzonites better and faster
and also automating a bunch of other things so that you wonāt even have to get in touch about them.
Next up Iām nominating @matt
Sorry @anon73816237, looks like Iām a bit late! 
Hi everyone!
Iām Matt, and I work on our backend systems and infrastructure
Last time I did one of these
I was working on some updates to our platform, helping us to move our Go microservices to run on Kubernetes in Docker containers
so that our systems are more stable and scalable in preparation for us getting our banking licence!

However, now that weāve gained our banking license
and entered āmobilisationā itās full steam ahead 
so weāve kicked off work on our core banking systems, and this week Iāve been looking at our integration to the Faster Payment network
That involves sending and receiving lots of ISO8583 messages
which look a bit strange if youāre used to JSON or XML, but are widely used within the global financial networks!
Next up Iāll nominate @anon52428198 
Thanks @matt. 
Last week @ivan joined me on the Monzo Android team. 
We are currently working on the first version of the Android app that will allow users who are on top of the waiting list to actually sign up to get a Monzo card. 
I am implementing the sign up flow while Ivan is working on the ability to top up via debit card. We will ship this version of the app within the next few weeks. 
Next up Iām nominating @daniel
I have to say, the app as it stands is brill. Keep it up