Thank you @natasha and apologies for the brief hiatus - luckily @tristan is always there to keep my on the straight and narrow (and remind me when I've forgotten to do something).
I kicked off the day with our weekly catch up with Wirecard Card Solution, our fantastic and ever-patient card issuers. With an exciting announcement next week (NEW NAME ) we need to make sure we're fully aligned with the changes which are happening and when they'll come into affect.
We're also busy recruiting in the Ops team at the moment and Maria, our incredible Head of People, is currently on a well-deserved holiday so a lot of my time currently is taken up reviewing applications and scheduling interviews I've been looking at our out of hours support role in particular today and am really excited by some of the people who've been in contact so I'm a pretty happy bunny today
Every day the Ops team have a 10 minute catch up to discuss any major issues and changes we've seen in queries coming in. This is particularly important because Dillon and James, who I'm sure many of you have spoken to in our in-app chat, work remotely most of the time so we need to make sure they have as much context as those of us in the office. It's due to start at 17:00 so I better dash
Before I go though, I'll nominate someone outside Ops for the next one so you don't get four in a row (although our new recruit Ella definitely ought to say soon!). How about the one and only @tom a.k.a. the youngest bank CEO in the UK