Thanks for the nomination @jgarnham!
Hi everyone. I’m Natasha, and I am part of the Operations team here at Mondo.
For the past month or so I have been working on our card distribution process. We launched our Beta on 17th March, so for the few weeks before that I was running tests to see how the user flow would work, and sending out cards to some helpful testers. Since the launch, I have been managing everything from making sure we have enough cards, envelopes, letters and stamps in the office, to packaging and posting those cards, and investigating franking machines.
We are currently sending out Beta cards, Investor cards and replacement cards. Each type of card has a different letter and envelope, so I need to make sure that the right people get the right cards. As we send out more cards we are also learning from you guys - what do you like about the letters? What do you find confusing about the user flow in the app? We are constantly improving things to always try and give you the best experience possible.
As well as the card distribution stuff, I am also in charge of enriching your merchant data. Yes, I am the one who finds you those logos!
There are some difficult things to manage here, because different people want different things in their feeds. Sometimes the logos that are available are a poor quality, so we have made the decision not to show you them. Sometimes the data we get from MasterCard doesn’t enable us to tell you which Boots store you are at, so we have zoomed your map out to a London or UK wide level. It can be tricky but hopefully in the end your feed will be like a work of art!
We are about to release a really exciting new update to how we enrich merchant data (hint: crowd-sourced ), so keep an eye on the blog for more information.
And that’s it! Today I will specifically be working on a way to manage our stock levels better, I will enrich all of your data, and I will send out hundreds of Beta and Investor cards.
Have a lovely weekend, and for Monday I nominate @simon!