Hi everyone! I am Luba and I work on Mondo regulation team. I joined Mondo 2 weeks ago, yay
As a new joiner, I am spending a fair amount of my time helping with Customer support. Itās been great to get to know how everything works, what our users care about and to help resolve issues that you sometimes encounter. It is such gratifying experience as well thanks to all the positive feedback!
One of the questions I have been coming across while working on Customer support is: when is Mondo going to become a fully licensed bank?
We cannot wait for this to happen ourselves! We are working hard to make sure we launch as soon as possible and I am part of the team that is driving this process. My focus at the moment is to pull together a detailed plan of all our activities before the Full Launch to demonstrate to the regulator that we have thought about it in depth and can follow through on our plan. Thanks so much Mondo team for your help in pulling this together!
Hello! My name is Yehudi (Yeh-Hu-Dee), and I work in Customer Support at Mondo. What this actually means is that I get to chat all day, solve problems, send emojis and hopefully make people smile too!
I love listening to customers, absorbing feedback and discussing your ideas and suggestions with the wider team. Everyoneās committed to delivering the best possible experience for our users, and it feels great to be a part of such a collaborative team :mondo:
Today I spent my morning responding to customer queries - everything from card colours (fun fact: our current cardās official colour is called āHot Coralā) to international transactions. During the afternoon we had an ops meeting, and then I hopped back on to queries.
At the moment, my goal is to accumulate as much knowledge as possible, so that Iām able to respond to customers super-quickly. Eventually, Iād love to be able to explore innovative new ways to serve customers. Wonder if anyoneās using Virtual Reality to support customers yetā¦
Iām an iOS developer here, and lately Iāve been working on data export, since itās a verycommonlyrequestedfeature here on the forum
For the first iteration weāve added export to CSV and QIF formats, since that covers nearly all of the commonly-used tools (including Microsoft Money). Since there arenāt any libraries for QIF on iOS, that meant getting intimate a very weird data format!
Iāve also been working on the much less glamorous (but very important) automated tests. We use unit tests to cover business logic (using API stubs), snapshots to test UI regressions, API tests to check our models play well with our backend, and integration testing using KIF to test user flows.
Next up, I nominate our awesome new data analyst @dimitri
Iām Dimitri and I will be looking after Analytics & Data at :mondo:. Iāve joined only a week ago but so far it has been a real pleasure. Mondo has an incredibly dedicated and talented team AND an amazing culture of inclusiveness (hope itās a real word ) and transparency. Iām very happy to be a part of it now.
Every new joiner is encouraged to do customer support in the first couple of weeks, which I think is a brilliant idea as you get to experience all the pain points (e.g. with card color or real ones ) and all the excitement some of our customers are going through. I can totally see how it drives the motivation inside everyone of us to build an amazing product.
What Iāve been up to today? As Iām the first full time data person, Iām starting from the ground up with understanding our data and infrastructure. In the next couple of days I will take a closer look at how our sign-up and onboarding user journeys are performing and see how many people we are losing along the way and what we could potentially improve.
Hey all, looks like weāve gone full circle! Itās me, Josh, an iOS dev
Today Iāve been putting the finishing touches on our next update which contains overhauled search functionality that looks even prettier thanks to our awesome designers. Check out the sneak peak here
Looking ahead of that Iām also working on lots of improvements to the sign up flow to make it clearer to new users the product we offer and what they should expect in the future
Iām passing the torch to @ole for the next diary entry!
Love this feed and generally the openness and passion you guys are obviously fostering at Mondo. Really goes a long way to humanising the company and building really strong brand affinity that is usually so sorely lacking from the huge, impenetrable behemoths of the existing banking world.
Really interested to see how (and if) this openness will continue as the company grows - as it surely will!
Thanks @jgarnham! Every other Friday, Mondo works from home. This not only gives a nice break in the routine but also lets you catch up on things that are difficult to do when you are in an office full of noisy colleagues.
However, I am in the office today as I have organised a focus group to discuss how people are controlling their spending. The learnings will feed into the budgeting feature we are currently designing.
I am also getting v1.5 - which has new Search - ready to be submitted to the App Store. Fingers crossed, it should be in the App Store sometime next week.
Thatās it for me. Have a great weekend everyone! @tristan will be back on Monday to tell what he has been up toā¦
Just a quick one @ole is it worth switching over to the app store version rather than the testflight version? Or is 1.5 coming to test flight earlier in the week then into the app store later in the week?
I wonder what the longest thread on @discourse ever is? If we keep this up, weāll have to hit it eventually!
Today was a mix of stuff:
Weāre working on making the waiting list better, both for users and as a way for new people to find Mondo so today a few of us took some time to work out what the next steps for that are
Weāve recently implemented the ability for us to send additional content through to people on the waiting list in-app so we can talk to them, find out what they want from Mondo etc. Weāre now working on bringing that to Android so I spent some time with our developers for that project
I created some emails that we can automatically send to users ā for example, if you donāt have push notifications turned on so you donāt know you can now get a Mondo card. Those should start going out this afternoon
Iām hoping to find some time to do final edits to a blog post Iām working on about ethical banking ā hopefully Iāll get it published tomorrow
Thatās it from me ā I nominate Gary, our wonderful CFO. It seems Iāll need to get him on this forum first thoughā¦
I work with Shiel on the Customer Ops team. Yesterday I worked on a few monthly reports and pushed out our new verification process to over 500 people! Itās very exciting to see peopleās reaction
Today working on pushing out more KYCs and planning how we can get around the clock customer support in the future!
Hi Dimitri, really interested to hear (if possible) your analysis and strategies to improve your on boarding process. This is email capture and signups I assume?
"I will take a closer look at how our sign-up and onboarding user journeys are performing and see how many people we are losing along the way and what we could potentially improve."
Thereās some interesting context and geo location specific tools that may give you more arsenal in your toolkit. Goes a bit further than personalisation settings like male/female and age group. Could help with cross promotion with big brands too.
I actually joined :mondo: last week as a backend engineer however some of you may have spoken to me as I spent my first week helping out with customer support (this also allowed me to quickly get up to speed with how Mondo works and what needs to be improved).
This week I started working on writing some code and have spent some time improving some push notifications and displaying more information to our customer support team to help them answer your questions as fast as possible! Hopefully next time I will be able to have even more to tell you about as I get involved in more great features. Until then have a great evening
Oh I almost forgot! I also spent the day looking at some of your name suggestions, they are amazing and I love some of the designs some of you have created!
@oliver mentioned today that he hasnāt posted an update in a while so I nominate you for tomorrow!
Recently, Iāve been working with @simon and @matt on the internals of our microservices platform. When we started building Mondo over a year ago, we decided that we would make a big investment in our backend platform. A solid foundation is really important because we want to build a reliable, secure, awesome product, and we want to do it fast.
For those that are more technically inclined, here are a few specific things weāve been up to:
Iād love to write a blog post in the next month or so, going into depth about some of the things weāve built and why weāve done things the way we have, if that would be interesting to folks.
Thanks @oliver. It feels like no time at all since I did one of these, but of course time travels fast when you are busy applying for a banking licence!
Since my last post weāve been busy submitting documents and responding to queries from the regulators at the PRA and FCA . This covers everything from our governance structures (meetings and committees) to how the Mondo app works
At the same time Iāve been working with our Internal Auditors to ensure that once we are a bank we know that we are following all the required regulation ā¦ as well as our own policies and rules. In particular weāre starting to think about how we might be able to automate elements of this so we can spend more time focussing on delivering great customer experiences for Mondo customers !
I hope this was interestingā¦ for tomorrow Iām going to nominate @hugo since he always looks like he is doing interesting things!
You might want to check out Helm - they have tooling which helps to make compliance more efficient. Itās one of the companies in my Techstars/Barclays Accelerator cohort.
) and transparency. Iām very happy to be a part of it now.
) and all the excitement some of our customers are going through. I can totally see how it drives the motivation inside everyone of us to build an amazing product.
to 
The learnings will feed into the budgeting feature we are currently designing.
- ready to be submitted to the App Store. Fingers crossed, it should be in the App Store sometime next week.
)
. This covers everything from our governance structures (meetings and committees) to how the Mondo app works 
ā¦ as well as our own policies and rules. In particular weāre starting to think about how we might be able to automate elements of this so we can spend more time focussing on delivering great customer experiences for Mondo customers !