Hello! My name is Yehudi (Yeh-Hu-Dee), and I work in Customer Support at Mondo. What this actually means is that I get to chat all day, solve problems, send emojis and hopefully make people smile too!
I love listening to customers, absorbing feedback and discussing your ideas and suggestions with the wider team. Everyone’s committed to delivering the best possible experience for our users, and it feels great to be a part of such a collaborative team
Today I spent my morning responding to customer queries - everything from card colours (fun fact: our current card's official colour is called "Hot Coral") to international transactions. During the afternoon we had an ops meeting, and then I hopped back on to queries.
At the moment, my goal is to accumulate as much knowledge as possible, so that I'm able to respond to customers super-quickly. Eventually, I'd love to be able to explore innovative new ways to serve customers. Wonder if anyone's using Virtual Reality to support customers yet...
@james, I nominate you!