Happy Monzo Plupdate (no?) day.
Here’s some news:
Design: we saw that testers found the flow intuitive and could navigate back and forth, easily finding what they needed along the way. Which is good. We’ve aligned the new design to match up with the new Monzo navigation, so rather than learning a new way of using Monzo, testers were able to pick it up and feel comfortable right away. We need to improve how we compare information across paid subscription packages. It’s easier said than done on a mobile screen, so we’ll be going back to the drawing board to make sure things are visible and easily comparable.
Product marketing: my role is specifically around how we talk about our products so that our customers can understand them and identify value easily. Part of the research was asking testers to explain our packages back to us, or to imagine them explaining it to their friends at the pub. This helps us to understand how customers interpret these packages so we can align our design and messaging to that model. There were some interesting ideas that came out of this research around whether we talk about this as a subscription, account, or a card with lots of features. So I’ll be diving into this next.
Debit card: several of our team are in France at the moment testing our new debit card designs with our card manufacturer. This involved a process of printing dozens of individual designs and testing them stringently to see how they’d work in the real world. They’re spending three days there with the hope of settling on their top designs before bringing them back to London for our team to take a look at. We’re very excited about these.
We recognise you all want more detail on what we’re doing, but at this early stage we’re keeping a lot of this close to our chest. It’s not that we don’t want to share, we just think it’s sensible to keep these packages under wraps for as long as possible before we share them with the world.
And some non-product stuff: we had our first social as a team last week, getting together after work for some pizza. Everyone in the team gets along so well, which is a really nice thing when you think about it.
See you next week.