Perhaps Monzo should also reward customers who use their accounts as proper bank accounts with better limits for cash deposits too!
Sick of having to use my old bank account as a middle-man account. IT’S TIME!
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I’ve been a victim of the Monzo bizarre-o-meter
I signed up for Plus some time ago, but didn’t order a blue card, because I don’t need one.
I cancelled Plus today, which means I will now have to pay for card replacements. Fair enough.
So although I don’t want or need a new card, they’re sending me one anyway.
I assume my old card still works, so I will now have a free replacement for when I need it.
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Although I don’t think you can get to the activation flow without first ordering another card?
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I don’t know. If I have an non activated card there must be some way of activating it, I assume.
In all likelihood I’ll activate the new card anyway to gain the advantage of the extended expiry date.
It just seems bizarre that the second I’m not entitled to a free replacement card, they send me one.
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I have been thinking about this too since yesterday!
One way I think this could help is that is would make the process for supporting customers who are financially vulnerable a bit clearer. The way I imagine it working would be that you could have a help article for vulnerable customers outlining the sort of support that is available to them. This could include a link to a form which would have some questions to help the customer self-identity as vulnerable, but also a free form text box to allow them to describe their situation in detail. Submitting the form would send it straight to the vulnerable customer team to assess the customer’s needs, giving them the peace of mind that specialists were dealing with it and eliminating the need to get in contact via standard chat.
The customer would see a message to this effect, telling them that the vulnerable customer team would assess their situation and get back to them soon via an app notification. This notification would lead straight to a message outlining what support was being put in place for that customer, and replying to this particular chat message would go straight back to the vulnerable customer team and not the general chat ops pool?
Even better if you could assign them a named contact in the vulnerable customer team to deal with.
Thanks to @jackcully for getting back this morning with a look at some of these concerns. It’s great to see Monzo engaging with users.
PS: I’m a vegetarian, but I’m sure some users will appreciate the tip on pizza! You are right that the garlic bread makes it.
Edit: reading the rest of the posts above, I think this could work well with the help articles relevant to vulnerability all having a link to the form?
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9 posts were merged into an existing topic: Financial vulnerability and Monzo
Remember these changes dont come into action until october 31st
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Better than Morrisons Hoisin Pork pizza? 
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Just closing the topic quickly while I split out the financial vulnerability chat.
Edit: all done!
Let’s keep the financial vulnerability chat over here:
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I hope Monzo get to read some of this stuff. Insightful and real-world. 
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No they don’t. Most are rubbish. That’s why I’m on Monzo anyway.
It’d be nice if this could potentially also take into account PhD stipends as income please - they’re typically paid every quarter rather than every month (cheekily tagging @jackcully ).
I guess there’s no harm in asking. He has already said that they won’t have covered every possible scenario so any that are missing you can contact customer support in app 
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100%! If you have a chat with customer support, they’ll be able to sort this for you
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Starling has announced a load of fees from today I.e. £5 for a replacement card (1 free a year). Interestingly no exception for fraud mention in the email
You got a source on that?
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I’ve also had an email from starling to that effect, as have others.