Starling Discussion & Feedback

there was a post about Monzo business website some while ago that only needed a “flick of the switch” to implement for CAs :man_shrugging: …scratching head emoji …

“could be easily adapted”

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This seems to be the route Starling are going actually, with online business banking already available and personal ‘coming soon’.

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Does anyone know if you have to keep a personal account open in order to retain use of a joint account?

No idea

Monzo Joint Account user(s) here - not that I’ve tried to cancel my Personal Account (or that my wife has tried to cancel hers either), but I’m guessing you can’t.

The structure of Monzo (and Starling tbh) is based on the user which has access to a Personal/Joint/Business account - starting with the Personal account which is the ‘base’ account and built on.

Legacy banks treat this layering differently by basing it on an account rather than a user. Both have their advantages and disadvantages.

Source: Monzo - “Sign up is a breeze You’ll both need a regular Monzo account already.
Source: Starling - “As long as you’ve both got a Starling personal account

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Some news from Starling has arrived in my inbox today.

Pricing changes to existing services from 4th November

We’re introducing some new fees that come into effect on 4th November, but they’ll only affect you if you use these features.

Updates to the terms for Personal and Joint Accounts (GBP Accounts only):

  • On the rare occasion that you need to send a CHAPS payment, it will cost £20 per payment. CHAPS is a payment system for sending large, same-day payments. You can continue to send payments via Faster Payments for free.

Updates to the terms for Personal and Joint Accounts (including GBP and Euro Accounts):

  • Replacement cards will be charged at £5 per card. You’ll get one free replacement per year, and we won’t charge you when your old card expires.

New products for Personal and Joint Current Accounts

We’re excited to be launching a number of new products very soon. As such, we’ve updated our terms to outline how we’ll be charging for them. These new products are optional, and you’ll only be charged if you choose to subscribe.

  • A children’s Space and debit card (Starling Kite) will be charged at £2 per card per month.

  • A new version of our Connected card, with extra features, will be charged at £2 per card per month. If you already have a Connected card, it’ll continue to be free.

  • An additional GBP account (available on Personal and Joint Accounts) will be charged at £2 per account per month.

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Some interesting and useful sounding features there. Look forward to seeing how they turn out. Not sure how I feel on the pricing though. Depends on the extra features.

Big fan of being able to have a second current account, though again, not sure I like the idea of paying a monthly fee for it. Depends on the new features and how much value they will add.

The timing and their strategy to paying for cards is quite clever following Monzo’s announcement and plan, and the criticisms.

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Is this the long awaited alternative to bills pots?

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Interesting. I’m sure a lot of people will pick up on the fee for replacing cards. I’m sure the High Street will welcome the excuse to begin introducing per-event fees now overdrafts are reigned in.

Kids’ Space and debit card, additional account (I’d pay for that to separate spending and bills, if the budgeting is combined across the user) and Connected Card with extra functionality.

Recent tweets suggest internet banking and separate coloured Joint cards are imminent too. Good work Starling.

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Starling Kite is such an awful name, although the functionality may be welcome. That’s cheaper than GoHenry (£2.99 per month, per child), but I’d imagine Starling have not included any “do your homework” features for this? Still, I’ll hold fire on saying if it’s worth the fee until we see it in action. It might be good.

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One thing I will say is that Starling’s email is head and shoulders above the one I received from Monzo about their changes this week.

It’s much more clear and concise.

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Starling has done a simple statement. Agreed. But where’s the mention of replacement due to fraud or damage? Is that part of the free replacement? I guess we have to assume it is.

Of course, we could have discussed the minutiae of the card replacement rules on their forum, if they had one. So we don’t get a chance, whereas Monzo were here to answer questions, so… :man_shrugging:

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Id love to know what makes it different from a connected card, will the child be able to see the balance on an app etc?

Could this be the starling version of bills pot but get CRAs? Raises a good point on if wed be happy to pay for a bills pot. dont think i would tbh.

It’ll have a picture of a kite on the card I guess

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I can see people applying for Connected cards now, while they are still free.

I wonder if the new features will extend to the current cards

According to terms and conditions there will be £2 fee for connected card for customers who opened card from 3 September

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Starling Kite for the child connected card

Well there is a proven connection, sadly

:man_shrugging:

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I assumed the opposite, due to decisions previously made by Starling. It does indeed look like a lack of clarity, but history suggests if it’s not mentioned then it isn’t covered; that is, beside being stolen or lost any replacement will be charged.

I’d love to be proven wrong, though I still disagree with the addition of charges beyond traditional banks as there’s no consumer benefit to this and the big banks will likely take the opportunity to copy these.

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4 November I assume.

It will be difficult to introduce the charge from today…

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It will stay free for customers who opened Connected Card till 3 September all new customers will be charged £2

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