We’re verifying your account information


#1

Hi, after I done the passport photo and video of myself, my app has been on the ‘we’re verifying your acount information for a long while now, just wondering if this has happened to anyone else, would to hear your feedback and advice
Thanks


(Tony) #2

How long are we talking?


#3

2 nights ago, so tonight 48 hours will be done


(Tony) #4

That sounds excessive. I’d recommend emailing help@monzo.com to ask them what the hold up is.


#5

They mentioned something about if any family members are involved in any politics and parties but haven’t heard back from them, shall I email again?


(Tony) #6

I definitely would.


#7

Cheers mate appreciate it :facepunch:t4:


#8

One email is all It took, once again thanks tony, card is on its way, can’t wait to start banking the new way :ok_hand:t3:


(Mark Dunne) #9

It took less than 24 hours for both me and my husband so I’d recommend giving them a call


#10

Email was enough , thanks for the advice


(Mark Dunne) #11

I completely didn’t see your post saying it was sorted, my bad :man_facepalming:t2: