So I’ve unfortunately fallen at the first hurdle of joining the Monzo way of life
I started my verification on June 22nd (approx 285 hours). I have since contacted support twice via email. I’ve been told that there is nothing to worry about and that my account will be verified soon.
I understand that backlogs are a thing, but I’d just like some more info as to what is causing the delay. Is there an increase in demand? Is my verification video not suitable? Are the photos of my ID not valid?
Any help would be greatly appreciated. Can’t wait to get started!