I’m just writing to say that I’ve been stuck on the verifying account information since the 11th March and I got a clear photo of my passport, and the video was clear so I don’t understand what is wrong, could you please help.

Thanks Joseph

Hey @Joseph2 :wave:

Welcome to the Community.

We’d be unable to look into this over the forum but our team will be reviewing your application and you’ll be updated as soon as possible.


Hey @Joseph2 this happened to me too, as I had previously been a customer. Like @AlanDoe says nothing can be done on the forum but you could email - they were really helpful in sorting out manual re-verification and getting me setup