Issues with Monzo Current account. Stuck at verifying details for 3days now


#1

Hi,

I Hope I’m not being overly impatient but my app has been showing “verifying account information” for longer than the 48hrs period mentioned.

Is this is the common thing, also I have no option to reach-out the Monzo team via Chat as nothing working in my App

I would appreciate if someone from Monzo team replies to me back with an update, please.


(Danny) #2

You would need to contact help@monzo,com


#3

Thanks for your response, Danny. I emailed them waiting for a response now…:neutral_face:


(Danny) #4

Shouldn’t take too long, just that they would need to look into it and as this is a public forum your personal details can’t really be discussed here.


(Adeell sohail) #5

Hey, im having problem with the verification of my account its suck for like a month nearly.i tried to contact monzo by email but they never replied


#6

I agree with you Danny. I’ll wait for them.


#7

Try to email them once again Adi. I hope they will get back to soon.


(Danny) #8

There are Monzo staff on here so they will see this soon


(Adeell sohail) #9

Sent another email lets see


(Hugh Wells) #10

Hey both :wave:

Sorry to hear about the issues :sleepy: As @Danny has mentioned, emailing us is the best way to get this resolved :+1:


#11

Thanks for looking into this topic. The issue has been fixed now by Monzo team…Big Thanks to team and Danny…:smiley:

Looking forward to my Monzo Card…woohoo…:man_dancing:


(Adeell sohail) #12

Where is staff ? No replies on email tho … very poor service its been more than a month I’m waiting to know i will get an acoount or not :smirk: