That’s why I posted the screenshot so it helps work out why some were seeing it and others weren’t
Glad we got to the bottom of it and as others mentioned, this is sadly one of the downsides of being involved with beta stuff. You never know what to expect
So, I’m unsure… Say for example I was expecting my pay today and the payment failed; would it have to be resent to me by my employer or would it have been delayed and paid in after the issues were later fixed?
They’ve said all delayed transfers have been processed so if you haven’t had it then you’d need your employer to resend it as it will have been returned.
I was speaking hypothetically; our HR onsite is not great and has no access to payroll. I doubt offsite would be able to help as quickly as I’d like. I find this pretty scary and am strongly considering moving my payroll over to another provider.
I would like to imagine payroll systems would alert on failed payments or retry automatically after a certain time period.
It makes sense to me but I guess it’s not always like that in practice…
From my understanding most people are paid via BACS in the uk, so this outage wouldn’t have effected all salary payments.
Yes, from my understanding BACS is totally separate and wouldn’t have been impacted by today’s FPS outage. But I’m sure someone from monzo can clarify.
To be fair though, this can happen to any bank. It happened in January to the Lloyds group and could happen in another 5 months to a different bank - and seemingly fixed over the course of 8 hours.
Seems like monzo were all over a response.
The last time they had an issue with payments in/out was in December 2018 and it took 7 minutes to resolve.
Hopefully it’s fixed for good now, but looking forward to the write up