We’ve posted a notification on our status page that we’ll no longer be sending SMS updates for incidents we post there.
We’ve been running the @MonzoStatus twitter account in parallel with SMS updates for a while now, and we’ll continue to post updates there
We made this decision primarily because we want to reduce friction for our on-call team (hello ) when we want to post status page messages. At the moment the person posting a status page update has to select which communication channels are appropriate, depending on the incident and message being posted. We recently open sourced our internal incident handling collaboration tooling and are in the process of integrating it with our status page.
A secondary concern was that the SMS delivery did not seem very reliable - we’ve noticed a number of occasions where alerts simply haven’t come through.