We’re experiencing problems with some bank transfers (Update : Issue Resolved)

We’re currently experiencing some issues with our connection to the Faster Payments network. About a quarter of incoming bank transfers are currently failing.

We’re really sorry about this. We’re working hard to put things back to normal as soon as we can, and we’ll make sure you aren’t left out of pocket.

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I’m looking forward to hearing about the problems in detail :slightly_smiling_face:

This is one of the worse outages for Monzo…

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And yet no notification within the app :confused:

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What version of the app are you running? IOS or Android?

The new design iOS app doesn’t have this feature yet as it’s still work in progress.

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The app has displayed this message since about 10am for me:

This is really frustrating as it can’t be that hard to include this single feature in the new layout. There was an outage a couple of weeks ago I got caught in and again today and had to go searching both times to see if there was a problem. Notifying users there are issues isn’t a trivial feature that can wait - it should be have been in the new layout from the beginning imo.

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I mean you did sign up to an extremely early test of a new design so I wouldn’t expect everything to be there.
If you look in the help section of the app the issue is displayed there as a recommended help article.

Hopefully it is re instated soon though :crossed_fingers:t3:

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I have the new design and the notice has been in app all day too :slight_smile:

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Noticed a small error in the article:

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You’re right but nowhere did it say something critical to knowing where your money was, that’s a feature of the app, is missing. Regarding today’s outage, the transaction didn’t show on my feed, it didn’t make my other bank and yes, I checked the help screen and nothing was there so just gave it a minute thinking it was a slow refresh of the new layout (before searching and eventually calling CS). Having £700 disappear wasn’t the nicest thing to see at 10:30 this morning!

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Might be worth reading the following from the launch post of the new layout:

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I did when I signed up - and again when an outage happened a couple of weeks back and this morning. Still stand by my point despite this being early doors in the new layout. Letting customers know their money is safe (without having to dig for it) is a fundamental, regardless of testing a new layout.

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Here is the notification in the new Android design. It has been there all day and you can’t miss it.

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Not sure it’s live on iOS… but I completely understand it’s a beta test - anything and everything can/will break, including the visibility of my money.

@connar I would say If you don’t like it, opt out.

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I don’t have it on iOS either on the new design, must be Android only at the moment. I find turning notifications on for tweets from @MonzoStatus is equally as useful.

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Same for me

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I’ve been seeing this all day. Very handy imo.

I’ve just tried a faster payment from another account and it came through instantly. So it seems the 75% which are still processing are working as intended

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image

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Glad to see it’s not just me who it isn’t appearing for. @Ordog had me doubting I’d missed something for a minute there.

@benjaminlbowles of course I can. I just think we differ on how important this particular bug has turned out to be.