We’re currently experiencing some issues with our connection to the Faster Payments network. About a quarter of incoming bank transfers are currently failing.
We’re really sorry about this. We’re working hard to put things back to normal as soon as we can, and we’ll make sure you aren’t left out of pocket.
This is really frustrating as it can’t be that hard to include this single feature in the new layout. There was an outage a couple of weeks ago I got caught in and again today and had to go searching both times to see if there was a problem. Notifying users there are issues isn’t a trivial feature that can wait - it should be have been in the new layout from the beginning imo.
I mean you did sign up to an extremely early test of a new design so I wouldn’t expect everything to be there.
If you look in the help section of the app the issue is displayed there as a recommended help article.
You’re right but nowhere did it say something critical to knowing where your money was, that’s a feature of the app, is missing. Regarding today’s outage, the transaction didn’t show on my feed, it didn’t make my other bank and yes, I checked the help screen and nothing was there so just gave it a minute thinking it was a slow refresh of the new layout (before searching and eventually calling CS). Having £700 disappear wasn’t the nicest thing to see at 10:30 this morning!
I did when I signed up - and again when an outage happened a couple of weeks back and this morning. Still stand by my point despite this being early doors in the new layout. Letting customers know their money is safe (without having to dig for it) is a fundamental, regardless of testing a new layout.
Not sure it’s live on iOS… but I completely understand it’s a beta test - anything and everything can/will break, including the visibility of my money.
@anon38670904 I would say If you don’t like it, opt out.
I don’t have it on iOS either on the new design, must be Android only at the moment. I find turning notifications on for tweets from @MonzoStatus is equally as useful.
I’ve just tried a faster payment from another account and it came through instantly. So it seems the 75% which are still processing are working as intended