You’re top of the waiting list [erm, no]


(Dan) #1

Can’t seem to get passed this screen.


(Rika Raybould) #2

Hi Dan!

I’ve just tried something on the backend to help move a number of accounts out of this state. It’s caused by an issue where you got stuck in the prepaid queue! :see_no_evil:

If you’re still having trouble, make sure you’re using the latest version of the app from the App Store and then email help@monzo.com from the email address you used to sign up so we can take a better look. :+1:


(Dan) #3

That worked perfectly. Thanks man :sunglasses::+1:t3:


#4

If you want a job done and you want it done well there is only one person to ask @RichardR dependable as always


(Richard) #5

I have exactly the same issue and had it ever since current accounts opened. i didn’t realise it was an error. Could you please take a look?


(Rika Raybould) #6

Let’s see if that works. I’ve fixed a batch of users who had started signup for a prepaid card but hadn’t completed it. :eyes:

As above, check you’re using the very latest version of the app and get in touch with support if it hasn’t been fixed!


(Richard) #7

Thank you. That worked perfectly. :smile:


(Shaun) #8

My app seems to be doing the same, I’ve re-downloaded from the App store and still doing the same. Could you please take a look?

Thanks


(Dan) #9

Just waiting for documents to be processed now. Already had an account previously that I had issues with so gave it another go.


(system) #11

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