Can’t seem to get passed this screen.
I’ve just tried something on the backend to help move a number of accounts out of this state. It’s caused by an issue where you got stuck in the prepaid queue!
If you’re still having trouble, make sure you’re using the latest version of the app from the App Store and then email
firstname.lastname@example.org from the email address you used to sign up so we can take a better look.
That worked perfectly. Thanks man
If you want a job done and you want it done well there is only one person to ask @RichardR dependable as always
I have exactly the same issue and had it ever since current accounts opened. i didn’t realise it was an error. Could you please take a look?
Let’s see if that works. I’ve fixed a batch of users who had started signup for a prepaid card but hadn’t completed it.
As above, check you’re using the very latest version of the app and get in touch with support if it hasn’t been fixed!
Thank you. That worked perfectly.
My app seems to be doing the same, I’ve re-downloaded from the App store and still doing the same. Could you please take a look?
Just waiting for documents to be processed now. Already had an account previously that I had issues with so gave it another go.
This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.