Capacity is the total cards we can produce per day.
A couple of reasons, as I say this doesn’t include our replacement cards and we also have quite a few customers using the prepaid to move over to the current account. It is quite difficult to predict when people from prepaid move over (we send proactive communications) especially as we get close to the deadline.
I think once prepaid is closed, and we’ve dealt with the bulk of people that are going to upgrade and need more cards, we’ll be in more of a position to look at this. At the moment, I don’t think we have the staff capacity (with migration ongoing) or the operational flexibility.
So what is the capacity, for new cards in figures AND how many replacement cards on average are issued?
Do you perceive an increase or decrease in card replacement in future, perhaps from customers treating the card differently due to a difference in account type?
With the costs associated with issuing a card, say €40 for sake of argument, has any consideration been given to a charge if perhaps an accountholder has previously replaced a card, or to cover post to other countries if they chose courier over regular mail?
We ship all card orders abroad by courier (TNT and DHL) so customers don’t get the choice for it to go by regular mail. We don’t charge.
This is certainly an interesting metric, I’m not sure we have the data to judge that right now but in 6 months it will certainly be something to come back and look at.
I will have to check if I can tell you that - sorry!
See below
I can’t find data for that right now, I suspect either two things here:
I’m being stupid
It is included in the data above
I will see if I can find out
We have two card suppliers, not one as on the prepaid programme. (You may remember we had card production issues a while back in late 2017 where another supplier had issues with new equipment - the redundancy here is to avoid that).
Card orders are split between the two companies. One company takes orders, up to an amount between certain hours. Outside of those hours, and when there is overflow, another company takes those orders.
This gives us some operational flexibility and our max capacity is currently below 10k/24 hours.
I’m afraid I don’t have the metrics to hand regarding prepaid 
. Getting really high now!