Not moving in waiting list

I signed up for Monzo three days ago and have since redeemed two of my invite codes, thus should have jumped 8,000 spaces yet I’m unmoved. How can this be possible?

Spoken to customer services yet?

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Hey Emma, this sounds really frustrating! Please could you try uninstalling and reinstalling the app and starting all over again. it sounds like you’re in a bit of a broken loop. In the meantime, if you could dm me the email address you’re trying to sign up with i can pass to someone from our support team who can investigate further!


Hi there, i applied a month ago. I have received this message when open an app: User doesnt have a pre-paid card and hasnt passed the waiting list.
Any suggestions???

Contact Monzo

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