Waiting for reply in chat

I’ve been waiting several hours for a in chat. Is this normal? I’m going to have a time sensitive request next that will require a specialist probably and I’m getting concerned.

Chat isn’t instant I’m afraid. They will get back to you as soon as they can. If it is time sensitive, you can try calling them on the number on the back of your card.

Some days you will get a reply in minutes, others it can take hours. Weekends tend to be slower

Chat in most case I used is also way been fast and very helpful at weekends it tends to be slower but if it’s important then try calling them.

It should tell you an estimated response time both before and after you send a message.

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It will also get a notification when a chat is started.