Has anyone experienced slow response times on Monzo chat recently?
When I first joined Monzo I loved it as I could jump on the chat and speak straight away to an agent and get quick resolutions to my issues. Recently I am waiting 8+ hours for a response to simple questions.
For example I am trying to make a large card purchase so need a temporary increase on my limits. Tried calling Monzo who say they cannot do this on the phone and I must do so on chat. Sent a selfie with Identification this morning and I am still awaiting a response late this afternoon??
I now haven’t been able to make any purchase and still don’t have a resolution to this issue.
Is this a lack of staff issue? Bit disappointing that these issues cannot be sorted instantly over the phone also.