Has anyone experienced slow response times on Monzo chat recently?
When I first joined Monzo I loved it as I could jump on the chat and speak straight away to an agent and get quick resolutions to my issues. Recently I am waiting 8+ hours for a response to simple questions.
For example I am trying to make a large card purchase so need a temporary increase on my limits. Tried calling Monzo who say they cannot do this on the phone and I must do so on chat. Sent a selfie with Identification this morning and I am still awaiting a response late this afternoon??
I now haven’t been able to make any purchase and still don’t have a resolution to this issue.
Is this a lack of staff issue? Bit disappointing that these issues cannot be sorted instantly over the phone also.
I recently had this issue. There’s a thread on here regarding limits that I have contributed to. Monzo’s system for raising limits does not work in the real world. Make sure you tell them so.
I had a relatively trivial question to ask the Support Team so wasn’t exactly pressed on urgency however it took about 60 minutes on a Saturday evening to get a response, once an Agent was on my case the back and forth messages seemed to flow relatively quickly.
As I said there wasn’t anything too technical involved in my query and nothing needed investigating but the response, I thought was relatively swift - I have sat in a 40 minute queue in branch at HSBC before and longer on the phone before getting answered.
