Hi folks,
I have an issue with activating my replacement card, so tried using Chat.
In 7 hours, I’ve had one pass onto someone else and one response and then nothing.
Is calling any quicker or is it just as bad ?
Missing the old Monzo team.
P.S. Maybe you should rename it Slow Conversation or Silent Treatment
Thanks for that.
Customer support used to be fantastic here.
Shame to see it so bad now.
Oh well.
There seem to have been a few various issues reported with replacement cards of late.
Have you tried force quitting the app, or deleting and reinstalling? They sometimes work for odd problems.
As you’re seeing from above, it can vary depending on what the issue is.
If you can’t reactivate your card perhaps there is a more serious underlying issue and that is why it is taking longer. Or they could just be really busy, who knows 
I guess the point is that we can’t accurately compare response times because most of the time queries are unique.
Thanks for all the replies.
Everything is sorted now.