I know you are all under alot of pressure with the influx of new customers and are trying your best but I really do need help. I reported these transactions last Saturday, for some reason it was sent to disputes and chargebacks which was incorrect. I was advised yesterday that it was sent to the correct department early yesterday afternoon and that they would contact me within 24hrs as they work 24/7. Unfortunately no one has contacted me and I am getting quite frustrated. The refund should have been issued on Tuesday at the latest and now its way past the time given by the FCA. I’m trying not to get too stressed about it but if the refund was issued like it was meant to be and then there was a delay as a customer I would be patient.
I have really enjoyed being a customer these last few years and I love the fact you want to rival the big banks. Just please help me out, I’ve been extremely patient and all a customer wants to see is there money back. Thanks for reading my slight rant. I did post in another topic but I was told no staff members post in there. I have literally tried everythin, in-app chat, email and phone call. You can understand my frustration that this issue was only sent to the right team 6 days after reporting. Thanks
8 posts were merged into an existing topic: Unauthorised Transactions wait time is appalling