Just having a little moan here as it seem there is no one available on the app who’s answering me.
I noticed 2 transactions on my account yesterday that I didn’t make - i went on the app and told Monzo. I said it was urgent, and someone came back to me pretty sharpish.
Since then, it’s been a bit dry. My card was frozen, ( i had to order a new one). I was told someone would be in touch to ask some further questions. 14 hours later I had a message asking if I had recently moved house… I got a response back a further 2 hours later asking me why it’s taken me so long to report this (I’m not glued to my phone looking at transactions all day long) It’s been 7 hours since my last response and still nothing…
It seems like money going missing out of account is not very important to Monzo.
i use Monzo as for full banking, so now i’m without a card (which I had to re order my self) and no idea when it’s arriving and nothing further has been said about these transactions I don’t recognize. - Just wondering if anyone else has had similar experiences?