Virtual card help

If I pay by a virtual card then delete that virtual card, if I need a refund do I still receive the funds? Even though it’s been deleted?

Say you’d captured the details of the virtual card before deleting, so you could confirm them, would the refund then be able to occur on a replaced card?

Refunds should work :+1: (But I don’t know if there might be some merchants which do something unusual!)

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Thanks Tim :smiley: Hope you’re well

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I like to do a bit of online gambling but don’t like certain bookmakers having my bank details. If I was to deposit to them using a virtual card but then won money and wanted to withdraw it back to the card, would this still work even if the card was deleted?

We don’t think so. If you delete a virtual card, then gambling payouts will stop working.

If the virtual card is still active will gambling payouts go through? I’ve already requested a withdrawal and fear I’ve now lost that money.

Thank you, my heart sank for a minute there.

I believe they don’t. Monzo team already Commented on another post saying they wouldn’t so I’m completely unsure

I would ask the team. Positive I saw on another thread someone from the Monzo team as they had the M saying they don’t

Can confirm they will not be paid out. The post @Ashton is referring got closed after a Coral team and Monzo team both confirmed it wont

I’ve tried with skybet, 888Casino, Betway and 365 and all cancelled my withdrawal 7 days later due to a fail.

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It will only ever work if the gambling company issues the money via a refund. If they send money then it won’t work

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I’ve had Sky Vegas cancel my deposit aswell and they actually rang me from as the bank wasn’t recognised

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May I ask why you don’t use your normal card. Normally casinos are pretty safe

Ahh that’s reasonable that! I just use any account for gambling as it doesn’t tend to bother me as much.

It would be amazing when they let you pay from a pot

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I’m using paddy Power so fingers crossed. If not I’ll just have to wait for it to appear again and use my main card

May I ask why you didn’t use your original card in the first place?

Same reason as above. Don’t like my actual card being stored in a lot of places. Thought the virtual card would work as PP generally like to send your money to the card on file. I assumed it would be like a refund.

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It mostly is, but gambling payouts have the extra rule that they must check the card is still active and the account is still open when they issue the payout. :slightly_smiling_face:

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