Have recently upgraded to the Plus account so card was replaced. Since then I have had a refund to the old card which shows up in the Monzo app as rejected due to being made to a replaced card!
Surely this should automatically be accepted?
The retailer can’t update the card their end so I’m a little stuck with what to do now.
I can’t see any reason why the gambling block should block gambling refunds/withdrawals.
I’m also curious as to what happens when a refund is declined (as in the OP’s case); does it go all the way back to the merchant and it’s up to them to try again, does it stay in limbo in the bank’s account (so it reached the bank but has be allocated to a customer account), or something else?
so the update from Monzo is that the merchant issued a credit rather than a refund which you cant do to an expired/replaced card.
Have contacted the merchant who just said to try it again so will no doubt find out by the morning if this has worked or not…