I am applying a monzo account. I did set up my account and I’m stuck at the “we’re verifying your account information” screen.
I did send a picture of my Passport and a 5 seconds videos. It says it shouldn’t take more than 5 or 10 minutes, but it has been one week now!
I called monzo many times and each time I waited 5 minutes, but I still didn’t contact customer service. I emailed firstname.lastname@example.org, but no one responded.
What should I do?