Hello all,
I am signing up to Monzo on my phone, I’ve got to the stage of recording myself, i click submit and i get an error which states:
There was a problem
The operation couldn’t be completed
(Monzo.IdentityDocumentUploadError error 0.)
Anyone know what this means, and if there is a way to get around this?
Thank you!!
[EDIT] SOLVED! Deleted and re-installed the app seems to have fixed the issue!
1 Like
Your best bet is probably to email help@monzo.com
- Other things to try - make sure you try on wifi and 3g
- Uninstall the app and try again
- If you have another phone or ipad etc. try on there
(Just suggestions, no idea what the actual problem is)
drobinson
(Daniel Robinson)
4
Hi, a bit late but in case anyone else has issues.
I had this issue and just had to reset my phone. It then worked