Hi can someone help my app is saying it needs user authentication and I don’t have a clue how to do this.
What exactly is it saying?
Are you being asked to enter a PIN? Or is it a message to say that you may need to ‘authenticate’ with Chip & PIN at a future purchase??
When I click on the account tab it has an error message saying user authentication required
It also won’t update my account balance
This has been known to fix the ‘authentication issue’;
- Uninstall the Monzo app
- Restart your device
- Download & install the Monzo app from the App/Play store
- Run the Monzo app & login (using the same email address you used to initially sign up to Monzo)
Thanks I’ll give that a try