Touch ID to View PIN


(Nick) #1

In the Monzo CA it is telling me to contact support to set up Touch ID to view my pin. I’ve viewed it fine before so why do I need to now contact customer support to be asked “some questions”.

Thanks.


(Alex Sherwood) #2

I hit a similar sounding bug earlier in the week, when trying to make a transfer. Try switching the Touch ID for payments setting on in the settings menu & then viewing your PIN.


(Nick) #3

Thanks. That “fixed” it. Must.m be a small bug. I’ll leave the Touch ID for payments option switch he’d in for now. Ta.


(Alex Sherwood) #4

No worries, don’t forget to report that via the in-app chat too :wink:


(Nick) #5

I have commented. Thanks.


(MikeF) #6

Ah, excellent! Just hit this yesterday after changing my PIN the day before. Fortunately I remembered it when I needed to but it was touch and go for a moment.

I was thinking some new security had been implemented but I’ll give this a try.


(system) #7

This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.