On Saturday morning the app failed to allow me to login.
I have sent numerous request for help.
The reset password link does arrive.
I’ve checked junk spam etc etc. I’ve also checked with safe sender.
Your support phone line just says cannot take your call.
I cannot get in the app at all since Saturday
It’s not acceptable . I was thinking of going back to normal bank as the support here us shocking
I have no other way of getting getting in to my account
(Edited to remove personal details)
I’ve checked and this works
Regards
Cerberus
(There are no stupid questions, just stupid people.)
2
Add monzo to safe email list and try again.
I would use another email service than Hotmail when you get your account back.
Also there is no password reset, just the magic link.
I’m a bit confused at how the app could “fail to allow you to login”. Had you logged out of the app yourself, or did you open the app to find you had been logged out?
There’s no such thing as a password for accessing your Monzo account. Monzo use magic links instead.
This could be part of the problem. Monzo accounts don’t have passwords. What are you expecting to receive in your email - the Magic Link in order to login?
Bit of a trend in that recently. People come up to complain, raise an issue. A flood of replies and not a single response to any of the replies from the OP. Makes you wonder
Although I’m not saying the Op fals into that category merely pointing out a trend.
we are all mostly just customers on this forum trying to help with problems , that have had successful solutions provided by the forum , most have been on the forum and customers with Monzo for a long period , myself getting on for 4 years with few problems with the account , hope you get sorted out soon