I recently joined Monzo and have been loving it so far.
However, there is one feature that I wish Monzo offered: online banking for personal customers.
I am aware that there is a Monzo Web service but it’s very basic and you can’t make transfers or order a card replacement which I think would be extremely useful if you were unable to access a mobile device or preferred using a larger screen to manage your account.
I think that having a more feature-rich online banking facility would be of benefit to many customers and I just feel like Monzo is lagging behind in this area (even Starling has launched online banking).