I don’t want to be a hater… but has anyone else encountered that in recent months; most chat help relating to any remotely technical issue is to “uninstall/reinstall the app”? One example:
Problem: “add to apple wallet” not working in app.
Solution:
Can you please try uninstalling and reinstalling?
“I’ll refer you to a specialist” (which takes a long time)
The obvious plan B is to add to apple wallet manually, but through 5 attempts; I was always referred to a specialist with no response.
Yes, turning it off and on again, not uninstall and reinstall.
I think it’s become a little ridiculous how often the go-to is to uninstall and reinstall the app, I don’t need to do this with any other app I have. Not to mention that reinstalling means having to accept a bunch of permissions related stuff, plus annoying things like “Try out bill split!” on every transaction - I already have.
They need to sort out QA issues with their app. People shouldn’t need to be uninstalling and reinstalling their bank app so often.
Hmm…I work in IT and sometimes that is the solution. It may seem as a “quick fix” or “lazy” and I get that there’s a totally comedic angle. Sometimes the code’s fine, the hardware fine but it just needs to reset the “handshakes” between the two areas. So, nothing to “fix” in reality
Doing it multiple times does suggest that there’s a bug, tho.
but I don’t think it would work for every situation.
