I have never experienced any issue with the in-app chat before (I have used it a lot), but today I sent a somewhat urgent request about a payment, and haven’t seen a response yet.
Granted, it has only been 4 hours. I have tried force closing the app, deleting it and reinstalling. No change. I noticed that the previous chat (yesterday) had not been closed, so could this be the root of the issue and all my messages are getting lost into the void?
Will keep trying (I have emailed support too). I have nothing but good things to say about Monzo, and have sent quite a few new customers their way, but it doesn’t bode well if this is the way they are going.
I’ll keep the faith for now.