Hey everyone, this is a bit random and I’ve not contacted the vendors to find out why. Just wanted to find out if this has been happening to others. So yesterday on my starling account dominos pizza reversed a charge from last week on a pizza I bought… the money I spent just popped back in my accoun…

Hey Alf Check the help section in app there is an update on this; [Screenshot_20180520-064458__01]

Hopefully. I don’t actually understand how this happened - did that particular acquirer loose a bunch of data related to those transactions, thus not presenting them in the expected time? In that case I hope their backup strategy actually works.

How in this day and age of banking has this happened? Seems a little odd to me. Haven’t had anything like that previously. Better keep that £4.55 in my account :joy:

It happens from time to time. Happened to me before as well. (interestingly also at pret) One such story made the news around Christmas: [image] Tesco takes payments from customers' cards MONTHS after they went shopping Fintech Chat Mildly interesting, especially since I…

:roll_eyes: Hopefully we haven’t got to wait 3 months for it to be taken again lol

Ah explains my American Express refund this morning. Is there any protections here, specifically for those who might not realise there was a refund, see their balance is £x and spend £y only to be charged fees when the payment goes out again? I only know I got this refund because Monzo alerts me i…

[image] coffeemadman: Is there any protections here, specifically for those who might not realise there was a refund, see their balance is £x and spend £y only to be charged fees when the payment goes out again? No. Reminds me of this discussion: [image] Delayed card …

It seems a little unfair really. If a transaction goes through and debited only to be credited it should be the responsibility of the merchant to work with you to get their money in a way that doesn’t detriment you. In this case it’s not much at all. But there hasn’t been any news on this whatsoeve…

[image] coffeemadman: It seems a little unfair really. Yeah, I guess I would agree with you. I fully see that it’s my responsibility to ensure I don’t double spend money, but I also agree its still a bit unfair…

Yes but you’re only double spending because your balance is inflated out of your control. Especially in a legacy bank where you might not know anything other than your balance.

[image] coffeemadman: If a transaction goes through and debited But it is not. It is purely the initial presentment reserving the funds, it is not debited until the final instruction is received. This is just a problem with the way fintechs choose to display it in your transaction feed.

Unexpected Refunds

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nanos 20 May 2018 17:15 14

No. Reminds me of this discussion:

Topic		Replies	Views
"Delayed from" payments Feedback & Ideas	27	5672	28 February 2018
Mysterious refund Help	48	48093	23 November 2019
Contactless refund not working Help	51	11374	28 December 2017
Unauthorized overdraft, transaction declined, later on accepted, why? Help	54	2719	18 January 2021
Pending transaction/missing payment problem Feedback & Ideas	22	3964	30 May 2023

Unexpected Refunds

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