Card Factory bug?

(Allie) #1

Just made a purchase at Card Factory. Monzo immediately showed a ‘refund’ (aka the authorisation was reversed). Has anyone else had this?

(Tony Hoyle) #2

That usually means the retailer’s system has rejected the transaction for some reason. I’ve had it happen a couple of times in costa but a retry allowed it to go through.

(Allie) #3

Nope, it went through fine!

(Hugh Wells) #4

Hmm, sometimes payment terminals can be a bit weird :see_no_evil:

You will see this resolved at presentment :+1:

(Brandon Billingham) #5

Just happened to be in ASDA. Putting it down to the issues Monzo is having. Very frustrating that again we’re suffering another outage.

(Allie) #6

Definitely! Didn’t worry me just found it odd!