Have you logged out of the work phone fully? You can only use on one device of same operating system.
Try logging out all devices, and then log in solely on the device you want to use.
I thought verification for a new phone was just via email? Never done a video for just logging in!
My assumption was that two new devices in a few minutes prompted some form of additional validation.
Yep… but logging into a new iOS device will automatically log you out of the older iOS device
As @Peter_G says I think I triggered something when I logged in within the space of an hour with 2 different IPs and devices. Although the last login (on the new phone) is my normal home IP and thats were I’m having issues…
The video you record is you saying
My name is XYZ and I’m a Monzo customer
I don’t think its the platform tbh… As the banner item clears when I complete the video… just a few moments later its back again… Something at Monzo is pushing it back down again
Although I’ve just tried it again and its not coming back!!! Was it lucky 11 (no idea how many I’ve actually done )
edit: Nope spoke too soon, its back
Is there any chance you can try an Android device to attempt to login to your account?
So I get a different message saying to complete the verification on the other device. .
I’ve logged back into the work iPhone and completed verification on there and its still coming back
Ugh. Not good. I’m sensing an interaction with chat is needed - looks like you’ve triggered a possible fraudulent login?
You’d need to hold out until the ID team pick this up and resolve it for you, try avoid logging in and out of devices again.
Yeah I’ll wait Roberto already sent my chat to another team… I’m just impatient
Update… chatted with 4 people and still not fixed. Off to another ‘specialist‘
Final update… (maybe?): Seems to be fixed now… 4th time being forced logged out, logging in and not being asked…
Their response as to why it happened doesn’t tally up with what actually happened… but any who