Unable to send money

I opened a monzo account recently but I am unable to send any money

What error message are you getting?

Are you getting an error message at the bottom?

Send money TO the Monzo account, or send money FROM the Monzo account…?

It says “sorry there was a problem sending money.Please try again in a minute”

This is what it says when I press to confirm the payment It says “sorry there was a problem sending money.Please try again in a minute”

I can’t send any money to my monzo account AND I can’t send any money out of it

Sounds like you will have to contact in app support.

1 Like

Maybe your account is frozen by monzo. It will give you a similar error message. Contact monzo mate

How do I contact them in the app?

Tap ‘Help’ in the bottom right corner of the app and search for what your issue is.

If you can’t find an article or none of the ones listed help you, then click ‘I can’t find what I’m looking for’ at the bottom of the screen.

Alternatively, call the number on the back of your card :slight_smile:

2 Likes

You can just call the number on the card, they’ve hidden chat, but you can try find it by searching for something then click contact us somewhere in the help article.