Unable to order a replacement card?

Hi guys,

I have lost my card before I’ve even managed to activate it (moving house), and in the app/online when I click on the links for lost cards, although it shows two boxes- one saying “activate card” and one saying “reorder card” it won’t let me reorder one?

I’ve changed my details with my new address, but I am a bit stuck as to how to move forward- any ideas?

Thanks in advance!

Help section. Search “Contact”, press “Contacting Us” and speak to Monzo.

I don’t think you can have a card sent to a new address before being received at the original address, so that’s probably the stumbling block here.

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