I seem to have been logged out of my Monzo account on my iPhone all of a sudden and when I try and re-authenticate by logging in with my email address, the log in email never seems to arrive. I have tried several times, waited for hours and checked junk mail but nothing appears. I am completely lock…

Hi & welcome :wave: It looks like you are entering the correct email address. If you enter a wrong email, which isn’t registered with Monzo, you’d drop into the sign-in flow which involves entering your telephone number. This doesn’t seem to be happening so… Is your email a personal account (gma…

as David says …also maybe [image] Magic Link not being received Monzo Chat You just need to add monzomail.com to your safe sender list in the junk settings of outlook/hotmail. Something so simple. man_shrugging:t3

Hi David, Thanks for your reply. Yes it is indeed a hotmail account. I hadn’t had any previous issue with it. Have just added monzomail.com to my safe senders list Thanks again

:tada: Good to know you’re back in :monzo: land! :joy_cat: Thanks for the update & take care!

Hey what do you know… it worked :slight_smile: Thanks so much guys. Feel free to delete the thread. Have a great day

Unable to log in to my Monzo account

UK Help

anon95680666 21 April 2020 07:15 3

as David says …also maybe

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Unable to log in to my Monzo account

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