on the 30th of May I started a ‘chat with us’ conversation to close a business account (that no longer exists with Companies House). The account had my partner attached to it also.
I was told that they needed to confirm with her, they sent a message, and said she needed to activate her new card first. She said she didn’t have one, they closed the conversation. Never responded to me, just went silent.
A few days later I messaged again, they said they’d message her again. They didn’t.
A few days later, I messaged again. This time they actually got around to messaging her. Didn’t answer what she needed to do since she doesn’t have a card.
Every conversation I have takes multiple hours to get a response.
I am now in the process of closing all of my accounts, because I have never known customer service to be so awful.
I’ve largely given up being able to close the business account now, as soon as my new current account is sorted, I’ll (attempt to) close my Monzo current account and then delete the app.
It is a truly disappointing end to one of the very few companies I was excited to give business to.
