Some gays are eligible
to you perhaps but its evidently a clear thought for many.
No, people are not reading - my gripe is with how the app works.
If you go to any other bank/credit card and start an application you arenāt blocked by the last attempt.
Itās a fundamental bug in they app.
Itās still not a bug.
Thatās very much an opinion and not a fact.
If they simply have a cached date against your profile with a date at which theyāll let you re-apply set to a year in the future and if itās not that date yet it goes straight to the splash screen saying youāre not eligible, then it wouldnāt be a bug.
Iām not sure how saying itās not a bug is an opinion but saying it is a bug is indisputable truth
I feel like this is largely a waste of time discussing at this point.
Well this thread went places since I first responsed
Since this is almost certainly going to get locked Iāll try to help the OP as others have. Though with the tone Iām not sure why they are!
@chrisjbrogan - Just to note none of us here (mostly) work for Monzo. Weāre just customer like you.
All you can do is email help@monzo.com to see if they can remove the previous application. If anything itās a feature improvement over a bug, but I donāt think self serve of previous application will ever happen so the email should help you sort it.
You do not need to respond thenā¦
So you want to be able to apply and be rejected daily? Hourly?
In all honesty my tone changed when the repsonses started - everyone jumping on assumptions etc.
Like I said I am in a customer service spiral. Live chat will say things like āwe have escalated to a specialist teamā Then when you chase it up the loop starts again with ācopy pasteā
Same with any emails, you get no response.
Iām clutching at straws with how to get a real response.
Think of a scenario - what if you lived in a house with 4 people and two applied and got rejected.
You might want to start an application with a totally different person.
So yes - it 100% makes sense to be able to apply again.
Thatās now how it works unfortunately. You are the person it runs checks on. At least with Monzo.
So even if you move house, find a new partner and try again it may well be the same outcome.
I guess Monzo could remove the previous application but currently itās not possible as you note already.
Also, even if they removed it and you failed a second time what then? Itās possibly not fair on you either.
@Orinoco and others did make this point up thread.
All you can do is email help@monzo.com for a āreal responseā
You could also consider putting this as an idea in feedback but itās not a bug.
This topic went round and round and round in circles. I thought it was never going to end
How I feel trying to get answers out of monzo
If you think itās a bug then try deleting the app completely and installing it again.
You can also try having your partner start the process instead.
If both of those fail, then itās not a bug, itās intentional.
I think it basically Has.
I think you are basing things on an incorrect premise. You are only ASSUMING that it is an out of date decision. How do you know it is out of date? Just because it is a decision made in the past does not mean it is out of date. Monzo can do plenty of checks without going through the application process again (and without any kind of credit search too). Once you hit a certain trigger you may find that you can apply again.
Donāt feed the troll
Iām unsure why youād jump to that conclusion that I am a troll. Thatās absurd. Iām anything but - the concept of an internet keyboard warrior is something Iād never be.
Iāll give you that you donāt have much to go on, but itās a rather unfair reach.