Unable to Bypass Previous Decision [Allow for previous applications to be removed]

Some gays are eligible :eyes::birthday:

5 Likes

to you perhaps but its evidently a clear thought for many.

No, people are not reading - my gripe is with how the app works.

If you go to any other bank/credit card and start an application you aren’t blocked by the last attempt.

It’s a fundamental bug in they app.

It’s still not a bug.

2 Likes

That’s very much an opinion and not a fact.

If they simply have a cached date against your profile with a date at which they’ll let you re-apply set to a year in the future and if it’s not that date yet it goes straight to the splash screen saying you’re not eligible, then it wouldn’t be a bug.

I’m not sure how saying it’s not a bug is an opinion but saying it is a bug is indisputable truth :thinking:

I feel like this is largely a waste of time discussing at this point.

Well this thread went places since I first responsed :eyes:

Since this is almost certainly going to get locked I’ll try to help the OP as others have. Though with the tone I’m not sure why they are!

@chrisjbrogan - Just to note none of us here (mostly) work for Monzo. We’re just customer like you.

All you can do is email help@monzo.com to see if they can remove the previous application. If anything it’s a feature improvement over a bug, but I don’t think self serve of previous application will ever happen so the email should help you sort it.

1 Like

You do not need to respond then…

So you want to be able to apply and be rejected daily? Hourly?

1 Like

In all honesty my tone changed when the repsonses started - everyone jumping on assumptions etc.

Like I said I am in a customer service spiral. Live chat will say things like ā€œwe have escalated to a specialist teamā€ Then when you chase it up the loop starts again with ā€œcopy pasteā€

Same with any emails, you get no response.

I’m clutching at straws with how to get a real response.

1 Like

Think of a scenario - what if you lived in a house with 4 people and two applied and got rejected.

You might want to start an application with a totally different person.

So yes - it 100% makes sense to be able to apply again.

2 Likes

That’s now how it works unfortunately. You are the person it runs checks on. At least with Monzo.

So even if you move house, find a new partner and try again it may well be the same outcome.

I guess Monzo could remove the previous application but currently it’s not possible as you note already.

Also, even if they removed it and you failed a second time what then? It’s possibly not fair on you either.

@Orinoco and others did make this point up thread.

All you can do is email help@monzo.com for a ā€œreal responseā€œ

You could also consider putting this as an idea in feedback but it’s not a bug.

This topic went round and round and round in circles. I thought it was never going to end :dizzy_face:

2 Likes

How I feel trying to get answers out of monzo

IMG_0844

1 Like

If you think it’s a bug then try deleting the app completely and installing it again.

You can also try having your partner start the process instead.

If both of those fail, then it’s not a bug, it’s intentional.

1 Like

I think it basically Has.

@AlanDoe

I think you are basing things on an incorrect premise. You are only ASSUMING that it is an out of date decision. How do you know it is out of date? Just because it is a decision made in the past does not mean it is out of date. Monzo can do plenty of checks without going through the application process again (and without any kind of credit search too). Once you hit a certain trigger you may find that you can apply again.

2 Likes

Don’t feed the troll :see_no_evil:

1 Like

I’m unsure why you’d jump to that conclusion that I am a troll. That’s absurd. I’m anything but - the concept of an internet keyboard warrior is something I’d never be.

I’ll give you that you don’t have much to go on, but it’s a rather unfair reach.