You can’t apply for a joint account without those enabled. If you were rejected before it will be because monzo had severely restricted the availability.
Or they deemed you not eligible.
You enabled it. Monzo let you apply again and decided - again - you’re not eligible.
I’ve tried every method of communicating, coming here for some chat was a last resort. I am hitting my head against a brick wall with it.
I have a joint account with starling like a lot of people have resorted too but that is not what I want.
I raised a case of them rejecting same sex couples and they ignored me - despite many examples on twitter replies agreeing that its the same for them or people they know.
I work in the same industry myself for a VERY similar company - I don’t particularly need the basics spoon fed to me.
Well, you don’t seem to be wanting to accept that they simply don’t deem you to be eligible, even after they’ve said the same thing multiple times. I don’t know what else anybody can say that’ll be any different. Unfortunately it sounds like you’ll need to stick with Starling.
That’s not true - I applied for a First Direct loan, got declined, then it stays as declined all the time - until they allow me to reapply - which tends to be every ~30 days.
If they simply have a cached date against your profile with a date at which they’ll let you re-apply set to a year in the future and if it’s not that date yet it goes straight to the splash screen saying you’re not eligible, then it wouldn’t be a bug.
I’m not sure how saying it’s not a bug is an opinion but saying it is a bug is indisputable truth
I feel like this is largely a waste of time discussing at this point.
Well this thread went places since I first responsed
Since this is almost certainly going to get locked I’ll try to help the OP as others have. Though with the tone I’m not sure why they are!
@chrisjbrogan - Just to note none of us here (mostly) work for Monzo. We’re just customer like you.
All you can do is email help@monzo.com to see if they can remove the previous application. If anything it’s a feature improvement over a bug, but I don’t think self serve of previous application will ever happen so the email should help you sort it.
In all honesty my tone changed when the repsonses started - everyone jumping on assumptions etc.
Like I said I am in a customer service spiral. Live chat will say things like “we have escalated to a specialist team” Then when you chase it up the loop starts again with “copy paste”
Same with any emails, you get no response.
I’m clutching at straws with how to get a real response.