Unable to Bypass Previous Decision [Allow for previous applications to be removed]

That’s now how it works unfortunately. You are the person it runs checks on. At least with Monzo.

So even if you move house, find a new partner and try again it may well be the same outcome.

I guess Monzo could remove the previous application but currently it’s not possible as you note already.

Also, even if they removed it and you failed a second time what then? It’s possibly not fair on you either.

@Orinoco and others did make this point up thread.

All you can do is email help@monzo.com for a “real response“

You could also consider putting this as an idea in feedback but it’s not a bug.

This topic went round and round and round in circles. I thought it was never going to end :dizzy_face:

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How I feel trying to get answers out of monzo

IMG_0844

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If you think it’s a bug then try deleting the app completely and installing it again.

You can also try having your partner start the process instead.

If both of those fail, then it’s not a bug, it’s intentional.

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I think it basically Has.

@AlanDoe

I think you are basing things on an incorrect premise. You are only ASSUMING that it is an out of date decision. How do you know it is out of date? Just because it is a decision made in the past does not mean it is out of date. Monzo can do plenty of checks without going through the application process again (and without any kind of credit search too). Once you hit a certain trigger you may find that you can apply again.

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Don’t feed the troll :see_no_evil:

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I’m unsure why you’d jump to that conclusion that I am a troll. That’s absurd. I’m anything but - the concept of an internet keyboard warrior is something I’d never be.

I’ll give you that you don’t have much to go on, but it’s a rather unfair reach.

I agree, but your message brought this song to mind …

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I think the challenge here (and I think calling you a troll is slightly unfair btw) is that each time you’ve been given advice, you seem to be quite ignorant of it, unwilling to accept alternative viewpoints. At least from what I have read.

If you want to log this as feedback that’s totally fine, but it’s not a bug, it needs to be logged as an idea for future development. I’ll update this as such and then people can vote/add to it.

From what the OP is saying I think the issue is simply they want the ability to re-apply without being rejected immediately (when there is unlikely a new check being done).

My advice would be to allow time. If I were to apply for an increase in my overdraft, I am told that my limit cannot be increased. It takes me through all of the info first before I’m told no.

If I try again the next day it doesn’t take me through the info it just says my limit cannot be increased - it keeps the initial outcome.

If I leave it a month, it allows me to retry.

It’s possible that Monzo could state “please allow X months before reapplying” to make it clearer, but lots of companies don’t say this and simply reject further tries. American Express for example state to wait 6 months after a rejection, and will automatically reject any attempts within that period.

So just wait; it’s possible that eventually you will be able to reapply.

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I have done all of this already thats why… I explained above this was my last attempt at trying to get my head around it.

Exactly this and I just feel it’s a weird approach to keep brining my specific result of 1 application up. Rather than a screen to say - you can’t apply again.

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Possibly could be clearer but I’d just take a screen with auto rejection to mean you can’t yet apply.

Deffo going round in circles, but strongly my opinion that the rejection should not be specific. They don’t factor in change in circumstance. See me example above re housemates.

Same sex couple here and can confirm we were able to apply successfully after the recent re-work of joint accounts.

If it’s immediately appearing then my guess would be that you personally have some criteria that is stopping you being eligible in Monzo’s view, rather than it being the relation between you and the other person. I had this happen a few years back and realised a few months later my credit score had dived spectacularly after I’d moved house. Cause could be almost anything though.

You do not know this for certain. You don’t know why you’re not eligible.

Just wait until it lets you reapply.

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Exactly