Unable to activate replacement card


#1

Hi,

I lost my card whilst travelling, froze the card and ordered a replacement card right away. The replacement card arrived on Monday but when i follow through the option "my new card has arrived’ i enter the 9 digit number and pin code and it keeps on cycling through the process again an again - goes back to 9 digit number screen. I am using iOS 10.3.1 on iPhone 7 with the latest app verison.

Please advise.

Thanks!


(Mike) #2

That doesn’t sound right - if you haven’t already done so, you’ll have to contact the team through either the email: help@monzo.com or via the live chat by going to Help > I still need help in the app.

Let us know how you get on!