[iOS] Activating replacement card freezes app

Help Bug Reports
1

Issue:
When activating a replace card there is no confirmation that the card was activated, the app instead seems to be stuck

Details to reproduce:
Request a new card without cancelling old
Receive new card
Search help for ‘activate card’
Follow link
Enter new card number
Allow Face ID check

Result the screen still shows new number, no result only option is to cancel. On cancelling and further investigation card was activated

OS:
iOS 13.3.1
Device:
iPhone XR
App Version:
3.28.0 #625

Screenshots:

2

Hey @misterm

Thank you for this report!

I’ve raised this to the relevant team, I’ll post an update once we’ve got a fix in place. :raised_hands:

5 Likes
3

I am also having this issue with my new card. Any help gratefully received

4

Hey,

Unfortunately this hasn’t been fixed yet, however, if you’re having trouble activating you can select the account button on your home screen and then select ‘Activate card’.

5

Hey everyone,

I expect a fix for this to be in the app release next week (3.38.0).

4 Likes