Hi I just wondered what delays others were experiencing getting second level support when the initial C Ops passed it on?
I had a problem escalated yesterday lunchtime and 27 hours later have heard nothing.
Trying to speed things up via the phone was fruitless as they just said wait your turn they’re busy (effectively).
To be fair first line support answered the chat within minutes (and the phone within 5 mins) but it seems to me that second level supplant take much longer so I’m interested in others experience.
It would make live a lot easier if I’d had some response from 2nd level to be sure someone is working on it and maybe an estimate of how long to resolve- but I’ve had nothing.