Transactions from my nationwide account are no longer showing
The integration with nationwide was working perfectly until 28th Jan, since then no transactions are showing in Monzo. I tried deleting the integration and adding again but it’s still the same.
Transactions appear in other apps ok e.g Emma
IOS
Apple
Latest app version
Working ok on mine i am on Android though
Still the same on IOS. Tried deleting the app but didn’t make any difference.
It is fine for my current account in NationWide, it’s only the credit card that is broken.
I dont have a credit card just debit
Is this the only way of reporting bugs to monzo? Is there no bug/ticket system instead of a community forum?
You’ve posted a bug report. (With no details)
You can tell support, but you might as well just shout out the window.
No need to rude, plenty of details in my post if you bothered to read it
I did read it. I must have missed which version of iOS you’re using. Which phone? Which app version? “Latest” isn’t a version.
If it’s a widespread issue they’ll be looking at it, if it’s not, who knows. It’s not always a Monzo issue.
I’m having the exact same issue in the same timeline.
Android, S23
Same happening with Santander linked
Have you re consented for the data to be shared? Might be worth re establishing the connection
Yes, setting up new connection with Santander had no effect. My other connected bank (HSBC) is working as normal.
Worth noting the balance for the Santander acct is correctly updating but the transactions do not appear to be importing to Monzo or updating (have some that are listed as pending in Monzo even though they have cleared into Santander two days ago)
I have had the exact same issue with Barclaycard before - tried disconnecting, reconnecting and nothing would resolve. Connected with support in the app and they sorted it within a few days - not 100% sure but it even felt like there was a specific “support workflow” being used for it, so I suspect it’s not an uncommon issue. Tech support were helpful in my case - hope you get the same experience
Ah thank you YorkshireWill, will give that a go!