Barclaycard transactions won’t update

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1

Good afternoon

Around two weeks ago my Barclaycard account stopped pulling through to the Monzo app on my iPhone. I’ve tried everything I can think of to remedy this including deleting and reinstalling the Monzo app and deleting and reinstalling the Barclaycard app, re-adding my Barclaycard account etc etc etc but nothing seems to work. Please see the screenshot below for the error I get (it says the account was past refreshed 20 hours ago but this is incorrect, that’s just the last time I tried). This is extremely frustrating as this is one of my main cards and I moved to Monzo to track my spending which I can’t now do. Any help would be much appreciated.

Thanks,

Will

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2

For specific help regarding your account it might be quicker to use the in app help. It’s also possible that the problem lies with Barclays, though.

3

Working OK for me but have had some issues fetching Barclaycard transactions with Emma, who told me that the issues were at Barclaycard’s end.

4

Cheeky flag of @tjvr - but sadly I think you’ll have to report it via the app. Be persistent!

5

Hi all,

Thanks for your replies so far, I will report via the app and let you know how I get on.

Thanks,

Will

1 Like
6

I had similar with amex. Logout, clear app cache, login again and check if that helps?

7

Thanks xnox, unfortunately that didn’t solve it

8

Hey Will,

This will be an issue with the data we receive back from Barclays when we request your transaction data. If you get in touch with support in-app they can escalate this to us and we can have a look :slightly_smiling_face: