I am awaiting a season ticket refund from Greater Anglia (although their Smartcard is processed by The Trainline).
I’ve just called up to chase it and they sid it was issued on the 17th. Upon telling them I haven’t received it i am told that they can’t process refunds to “online banks”. She specifically mentioned Monzo or Starling as examples.
Does anyone know why this could be? I often have difficulty with setting up direct debits with Monzo with some providers (e.g. Virgin Credit Cards) too.
My understanding is that Monzo is a fully fledged bank and should work like any other, but i’m still having these issues. I’m keen to learn why i’m having these issues so that i can raise complaints in confidence.