Topped up via bank transfer 2 days ago!


(Léona Kamio) #1

I’m abroad and my phone is broken so I can’t use the the way I usually top up which is Apple Pay.

I made a bank transfer 2 days ago (mid week, not a bank holiday) using Faster Payments Outgoing and although it showed on my LLoyds account straight away; it still hasn’t gone through to my Monzo account!?

Last time I made a bank transfer it took less than 24 hours.

As I cannot go on the help chatline through the app - is there someone else who could look into it please?

Thanks


(Hugh) #2

This should be added to your account by 11am BST the following day :confused:

You’ll need to contact support which you can either email help@monzo.com or phone +448008021456


(Léona Kamio) #3

Thanks very much - will do!


(Jolin) #4

Actually, I think the number from abroad is +44 20 3322 4650.


(Hugh) #5

Oooh, yeh - my mistake :stuck_out_tongue:


(system) #6

This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.