Topped up via bank transfer 2 days ago!

[anon99453676]

I’m abroad and my phone is broken so I can’t use the the way I usually top up which is Apple Pay.

I made a bank transfer 2 days ago (mid week, not a bank holiday) using Faster Payments Outgoing and although it showed on my LLoyds account straight away; it still hasn’t gone through to my Monzo account!?

Last time I made a bank transfer it took less than 24 hours.

As I cannot go on the help chatline through the app - is there someone else who could look into it please?

Thanks

[anon93718513]

@anon99453676

I made a bank transfer 2 days ago (mid week, not a bank holiday) using Faster Payments Outgoing and although it showed on my LLoyds account straight away; it still hasn’t gone through to my Monzo account!?

This should be added to your account by 11am BST the following day

You’ll need to contact support which you can either email help@monzo.com or phone +448008021456

[anon99453676]

Thanks very much - will do!

[jzw95]

@anon93718513

You’ll need to contact support which you can either email help@monzo.com or phone +448008021456

Actually, I think the number from abroad is +44 20 3322 4650.

[anon93718513]

@jzw95

Actually, I think the number from abroad is +44 20 3322 4650.

Oooh, yeh - my mistake