So I went to use my Monzo card in a Barclays ATM last night - I was off to a pay as much as you feel is right theatre event, so a rare outing for cash
The ATM immediately decided that it did not like the type of card. It tried and failed repeatedly to spit it out, each time it getting seemingly caught on the lip, until it just decided it was “retaining” the card
None of that is on Monzo and I was much relieved to be able to dive onto my phone to first freeze the card and then report it lost/stolen (and also to take my Starling card out of deep freeze!)
My thoughts however are around how this lost card is now displayed in app as below
It still shows the old card details and has a Defrost option, making it appear I can reactivate it
In this case it is definitely lost, so I really don’t want any chance of that
All too many years of software development have cautioned me against clicking Defrost to see what happens
Could/should we have a more definite lost/stolen state for when we absolutely know it’s gone never to return?