Hi @AlanDoe
Community engagement has been incredibly lacking as of late apart from the plus launch day where we had a number of staff hop in to ask questions which was great.
I know you asked a while ago for some suggestions on what we wanted to see from the community, i think its safe to say this could be narrowed down to one word - Engagement
There was alot of negativity and questioning happening on the forum after the end of year report where it seemed it was actually other members of the forum which were the most reassuring. Surely some member of staff should be commenting on this. I know i personally had friends who got scared and moved money or asked me about moving money so im sure a statement would have been nice reassurance to some, silence can be deafening.
Also as can be seen by the confusion on the faster payments back step theres a real disconnect at the minute and i feel this is where youre supposed to step up as community manager is it not?
Now on to my suggestion/idea…
As much as i want this to be monthly i think a bi monthly q and a would be even nice. What i mean by this is every 2 months you or perhaps @cookywook could open up a thread and ask the community to send in questions to ask tom or a member of the management team. The top 5 most liked or voted could then be put to the relevant team/s or management.
With the lack of updates/roadmaps etc if the higher ups cant take 1 hour out of every 2 months to answer the 5 biggest pending questions from the community then theres a bigger real problem that needs addressed.
I really dont think this is much to ask, monzo want to be profitable then they need to make their customers feel valued and not just a way to profitability.
